What should I see and how should I feel?
A visit is the most important stage in deciding whether a nursery is going to be best possible choice for your child so here is a short guide to what you should look for:
1. A professional and well-run business which responds positively to its customers
Were you able to contact the nursery, speak to a friendly and helpful member of staff, discuss your needs and arrange your visit?
On arrival, were you and your child given a warm welcome? Was the entrance to the nursery secure and organised?
Were you given a clear understanding of the enrolment process, fee structure, nursery policies & systems?
Does the nursery follow up and keep in touch with you after the visit?
You should feel: Valued as a potential customer